The Truth About Buying a New Steinway: A Piano Technician's Perspective

For generations, Steinway & Sons has represented the pinnacle of piano craftsmanship. Their instruments grace the world's finest concert halls and command prices from $45,000 for uprights to well over $200,000 for concert grands. Yet despite their prestigious reputation, potential buyers should approach these investments with informed caution.

The Heritage versus the Reality

Steinway's 600 patents reflect their historical innovation in piano design. However, their manufacturing process has faced challenges since the 1930s, when the company began losing its German-trained craftsmen. These artisans, products of rigorous five-year trade schools, understood how to compensate for Steinway's traditional manufacturing techniques—knowledge that gradually disappeared as the workforce changed.

Modern Manufacturing Concerns

Today's Steinway buyers face a peculiar lottery. While the company can produce exceptional instruments—particularly for renowned artists—the consistency of their quality control raises concerns. Common issues include:

- Soundboard structural problems

- Bridge pin misalignment

- Inconsistent action regulation

- Variable finish quality

- Significant disparities between New York and Hamburg production

The Warranty Situation

Recent changes to Steinway's warranty terms have introduced:

- Shorter coverage periods

- Stricter environmental requirements

- Limited finish protection

- Inconsistent dealer terms

- More frequent "normal wear" claim denials

Why Consider Alternatives

The premium piano market offers compelling alternatives:

- Yamaha SX and CF Series know within musical circles as being world class.

- Bösendorfer: Oldest piano manufacture in the world; only produces a premium product.

- C. Bechstein: Maintains a remarkable 0.01% defect rate. Gorgeous touch and tone.

- Shigeru Kawai: High reliability, outstanding

- Other German manufacturers: Outstanding build quality

If You're Set on Steinway

Should you decide to purchase a Steinway, consider these essential steps:

1. Choose a Hamburg-built model when possible

2. Arrange inspection by an independent Steinway-trained technician

3. Require comprehensive dealer preparation

4. Build a relationship with your technician for honest assessments

5. Document all warranty terms in writing

The Bottom Line

A Steinway piano, when properly selected and maintained, can provide generations of musical enjoyment. However, buyers must approach the purchase process with diligence and expertise to ensure they receive an instrument worthy of the prestigious nameplate.