Privacy Policy

Effective Date: May 13, 2025

At SF Piano Works, we are committed to respecting your privacy and protecting your personal information. This policy explains how we collect, use, and protect your information when you interact with us through our website, forms, text messaging, and other services.

1. Information We Collect

We may collect personal information such as:

  • Name

  • Phone number

  • Email address

  • Piano make, model, and service details

  • Any other information you voluntarily provide

This information may be collected when you:

  • Fill out a contact form

  • Book a service

  • Sign up for SMS or email updates

  • Communicate with our team

2. How We Use Your Information

We use the information you provide to:

  • Schedule and manage appointments

  • Send service reminders and follow-ups

  • Share updates or promotions (if you opt in)

  • Improve our customer experience

We do not sell, rent, or share your information with third-party vendors, marketers, or service providers.

3. Texting Privacy Policy and Terms of Service

By opting in to receive SMS messages from SF Piano Works, you agree to the following terms:

  • You may receive informational and conversational messages about your piano service, reminders, and updates.

  • Message frequency varies.

  • Message and data rates may apply.

To get help, reply HELP or call us at 510-807-3475.

You can opt out at any time by replying STOP to any message.

We respect your privacy. SF Piano Works does not share any of your information with third-party services, vendors, or providers.

For questions about your privacy, please contact Rob Schimtz at Rob.vela@sfpianoworks.com or call 510-807-3475.

4. Data Protection

We take reasonable precautions to safeguard your information from unauthorized access, disclosure, or misuse.

5. Your Rights

You have the right to:

  • Request access to your data

  • Request corrections or deletion of your data

  • Withdraw consent to communications at any time

To exercise these rights, please contact us at Rob.vela@sfpianoworks.com.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new effective date.